GROUP CLASS STUDENT POLICIES

  1. Students must register and complete payment prior to the first class.

  2. Coupons and deals are valid for one time use and only apply to new students.

  3. Students must be 17 years old (and a high school senior or equivalent) to participate in adult group classes.

  4. Students should be aware that Rola has a no-makeup class policy and also will not prorate the cost of the session for pre-planned absences. This means that if a student misses a class, they will not be able to make it up and will not receive a refund for classes missed. Students will continue to receive homework from their teacher, however, and are welcome to ask for a summary of material covered.

  5. If a student decides to withdraw from a class before it starts, refunds will only be given up to 24 hours before the start date.  Due to our small class sizes, a waiting list may exist, so this policy aims to reduce last-minute changes which impact other students' ability to register.

  6. If a student decides to withdraw from a class while the session is in progress, Rola will hold the unused classes as a credit on the student's file. 'Unused' classes will be determined by the session's calendar and the date of requested withdrawal, not by the student's attendance record.

  7. Classes are subject to availability and demand. Rola Languages reserves the right to cancel classes 24 hours before the planned start time.  Classes must have a three-person minimum to be confirmed. In the event of a class cancellation on our part, Rola will offer affected students either a refund or credit towards other Rola classes/programs.

  8. In order to reduce paper waste and promote green practices, we provide materials in PDF format or otherwise via internet and encourage students to bring laptops and tablets to class to refer to the text.  Students are responsible for printing their books if they wish to do so.

  9. Students who do not feel comfortable in a class should immediately speak with the assistant director.

  10. If students do not receive homework from their teachers within 2 days of having class, they should notify the assistant director immediately.

  11. If a class is postponed due to weather (announced via email by 12 pm, subject to changing conditions), an additional week will automatically be attached onto the end of the originally planned finishing date, and students will still receive the same number of classes included in the course description.  If you are not able to attend the final class on the new end date, Rola will refund you the cost of the class or apply it as a credit to another future class.  Please see Weather-Related Postponements for more information.

  12. If no students arrive within 30 minutes of the scheduled start time, the class will be forfeited by the group.  The teacher will leave after 30 minutes, send homework for the next class, and the meeting will count towards the session total.

  13. If you purchased your class on CourseHorse, then their Refund & Cancellation policy applies to your purchase. If you are entitled to a refund, or have any questions, please visit the CourseHorse site and contact their customer service team.

  14. Rola does not have a student parking lot and cannot guarantee parking for its students.  Students are highly encouraged to come by foot, bike, subway, bus or ride sharing service.

PRIVATE ONLINE CLASS STUDENT POLICIES

  1. Students must complete payment prior to the first session. Students may choose to purchase additional blocks of hours after the first set finishes.

  2. If a student decides to withdraw from the online program, refunds will only be given up to 24 hours before the start date.  Refunds will not be given after a program starts if the student decides to withdraw at no fault of Rola.  Any unused classes will be held as a credit in the student's file.

  3. Students must be 6 years or older to participate in private classes.

  4. Students who do not feel comfortable with their teacher should immediately speak with the assistant director. 

  5. Classes must be scheduled at least 48 hours in advance of the desired time. Due to time and staffing constraints, scheduling is subject to teacher availability; we may not have a teacher available at the desired day and time.

  6. Students are asked to notify teachers and the assistant director, at least 24 hours in advance if they are unable to attend class. If notice of a cancellation is given within 24 hours of the class' start time, the lesson will be forfeited.

  7. Students who do not show up for a scheduled class will forfeit that class. The student will receive homework for that class session and the class count will continue as normal.

  8. Students who do not arrive within 15 minutes of the scheduled start time, and have not previously informed their teacher, will be presumed no-shows and forfeit the class. 

  9. Classes will not continue past their scheduled time if the student is late. 

  10. If students do not receive homework from their teachers within 2 days of having class, they should notify the assistant director immediately.

  11. In arrangements of pair or group tutoring, each class counts towards the package for all students. If one or more students cannot attend at the time scheduled for the group (and the lesson is not otherwise postponed or rescheduled per the previous policies), they will not be permitted to make-up the class or retain a credit for the time they personally missed.

PRIVATE IN-PERSON CLASS STUDENT POLICIES

  1. Students must complete payment prior to the first session. Students may choose to purchase additional blocks of hours after the first set finishes.

  2. If a student decides to withdraw from the program, refunds will only be given up to 24 hours before the start date.  Refunds will not be given after a program starts if the student decides to withdraw at no fault of Rola.  Any unused classes will be held as a credit in the student's file.

  3. Students must be 6 years or older to participate in private classes.

  4. Students who do not feel comfortable with their teacher should immediately speak with the assistant director.

  5. Classes must be scheduled at least 48 hours in advance of the desired time. Due to time and staffing constraints, scheduling is subject to teacher availability; we may not have a teacher available at the desired day and time.

  6. Students are asked to notify teachers and the assistant director, at least 24 hours in advance if they are unable to attend class.  If notice of a cancellation is given within 24 hours of the class' start time, the lesson will be forfeited.

  7. Students who do not show up for a scheduled class will forfeit that class. The student will receive homework for that class session and the class count will continue as normal.

  8. Students who do not arrive within 15 minutes of the scheduled start time, and have not previously informed their teacher, will be presumed no-shows and forfeit the class. 

  9. Classes will not continue past their scheduled time if the student is late. 

  10. If students do not receive homework from their teachers within 2 days of having class, they should notify the assistant director immediately.

WEATHER-RELATED POSTPONEMENTS

Postponement of afternoon and evening programs will be announced by noon of class day by email. 

 

However, we reserve the right to postpone classes after the noon deadline subject to updated information and/or changing conditions. 

If a class is postponed, an additional week will automatically be attached onto the end of the originally planned finishing date, and students will still receive the same number of classes included in the course description. 

If you are not able to attend the final class on the new end date, Rola will refund you the cost of that class or apply it as a credit to another future class.

 

Classes will be postponed if any of the following conditions are met:

 

  • If the MBTA is not in service,

  • If a state of emergency is declared,

  • If there is a power failure (no electricity),  

  • If the temperature is at or below 15°F or -9°C, 

  • If the temperature is at or above 100°F or 38°C, or

  • If 6+ inches (15+ cm) of snow have fallen within 24 hours of class time.

 
 
 
 

(617) 297-7789

1798 Massachusetts Ave. #2, Cambridge, MA, USA 02140

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©2020 BY ROLA LANGUAGES.