STUDENT POLICIES

  1. Students must complete payment through PayPal prior to the first class (unless other payment option is discussed and agreed upon with the assistant director or director).

  2. Coupons and deals are valid for one time use and only apply to new students.

  3. If a student decides to withdraw from a class, refunds will only be given up to 24 hours before the start date.  Due to our small class sizes, a waiting list may exist, so this policy aims to reduce last-minute changes which impact other students' ability to register.

  4. Classes are subject to availability and demand. RoLa Languages reserves the right to cancel classes 24 hours in advance.  Classes must have a four-person minimum to be confirmed. In the event of a class cancellation on our part, RoLa will offer affected students either a refund or credit towards other RoLa classes/programs.

  5. In order to reduce paper waste and promote green practices, we provide materials in PDF format and encourage students to bring laptops and tablets to class to refer to the text.  Students are responsible for printing their books if they wish to do so.

  6. Students who do not feel comfortable in a class should immediately speak with Assistant Director Erica Adelson. 

  7. Students are asked to notify teachers and Erica, if they are unable to attend class.

  8. Students should be aware that RoLa has a no-makeup policy. This means that if a student misses a class, they will not be able to make it up and will not receive a refund for classes missed. Students will continue to receive homework from their teacher, however.

  9. If students do not receive homework from their teachers within 2 days of having class, they should notify Erica immediately.

  10. If you purchased your class on CourseHorse, then our Refund & Cancellation policy applies to your purchase. If you are entitled to a refund, or have any questions, please visit the CourseHorse site and contact their customer service team.

ONLINE STUDENT POLICIES

  1. Students must complete payment through PayPal prior to the first session. Students may choose to purchase additional blocks of hours after the first set finishes.

  2. If a student decides to withdraw from the Skype program, refunds will only be given up to 24 hours before the start date.

  3. Students who do not feel comfortable with their teacher should immediately speak with Assistant Director, Erica Adelson. 

  4. Classes must be scheduled at least 48 hours in advance of the desired time. Due to time and staffing constraints, scheduling is subject to teacher availability; we may not have a teacher available at the desired day and time.

  5. Students are asked to notify teachers and Erica, at least 24 hours in advance if they are unable to attend class. If notice of a cancellation is given within 24 hours of the class' start time, the lesson will be forfeited.

  6. Students who do not show up for a scheduled class will forfeit that class. The student will receive homework for that class session and the class count will continue as normal.

  7. Students who do not arrive within 15 minutes of the scheduled start time, and have not previously informed their teacher, will be presumed no-shows and forfeit the class. 

  8. Classes will not continue past their scheduled time if the student is late. 

  9. If students do not receive homework from their teachers within 2 days of having class, they should notify Erica immediately

TUTORING STUDENT POLICIES

  1. Students must complete payment prior to the first session. Students may choose to purchase additional blocks of hours after the first set finishes.

  2. If a student decides to withdraw from the program, refunds will only be given up to 24 hours before the start date.  Refunds will not be given after a program starts if the student decides to withdraw at no fault of RoLa.  However, if you plan to return to classes at a later time, we can reserve your unused paid classes to be applied towards your next program.

  3. Students who do not feel comfortable with their teacher should immediately speak with Assistant Director, Erica Adelson. 

  4. Classes must be scheduled at least 48 hours in advance of the desired time. Due to time and staffing constraints, scheduling is subject to teacher availability; we may not have a teacher available at the desired day and time.

  5. Students are asked to notify teachers and Erica, at least 12 hours in advance if they are unable to attend class.  If notice of a cancellation is given within 12 hours of the class' start time, the lesson will be forfeited.

  6. Students who do not show up for a scheduled class will forfeit that class. The student will receive homework for that class session and the class count will continue as normal.

  7. Students who do not arrive within 15 minutes of the scheduled start time, and have not previously informed their teacher, will be presumed no-shows and forfeit the class. 

  8. Classes will not continue past their scheduled time if the student is late. 

  9. If students do not receive homework from their teachers within 2 days of having class, they should notify Erica immediately.

WEATHER-RELATED CANCELLATIONS

Cancellation of afternoon and evening programs will be announced by noon of class day by email. 

 

However, we reserve the right to cancel classes after the noon deadline subject to updated information and/or changing conditions. 

If a class is cancelled, an additional week will automatically be attached onto the end of the originally planned start date, and students will still receive the same number of classes included in the course description. 

 

Classes will be cancelled if any of the following conditions are met:

 

  • If the MBTA is not in service,

  • If a state of emergency is declared,

  • If there is a power failure (no electricity),  

  • If the temperature is at or below 15°F or -9°C, 

  • If the temperature is at or above 100°F or 38°C, or

  • If 6+ inches (15+ cm) of snow have fallen within 24 hours of class time.

 
 
 
 

(617) 297-7789

1798 Massachusetts Ave, Cambridge, MA, USA 02140

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©2018 BY ROLA LANGUAGES.